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Artwork
Approval Software

Electronic Lifecycle Management System
A secure and dynamic software solution that streamlines end-to-end digital workflows for Johnson & Johnson Consumer Companies.

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Key Software Roles and Features:

  • Workspace Navigation: Seamlessly navigate through projects and tasks using the intuitive workspace interface.

  • Annotation Tools: Add and respond to annotations on artwork with powerful markup tools.

  • Information Extraction: Leverage rulers and info tools to extract precise details from artwork.

  • Revision Comparison: Compare changes across different file revisions to ensure accuracy and consistency.

  • Annotation Review: Access and review annotations from earlier revisions to confirm that requested changes have been implemented.

  • File Approvals: Approve files efficiently within the software.

  • Support Access: Quickly locate help resources for troubleshooting or guidance when needed.

Summary

Briefing

Problem: The product team relies solely on emails to approve complex projects, leading to inefficiencies and potential communication gaps

 

Need:
The packaging coordination team requires research-backed evidence to identify critical software development priorities across key areas, including:

  • Regulatory Affairs

  • Engineering

  • Scientific Affairs

  • Designers

  • Suppliers

  • Research & Development (R&D)

Goals

  • Gain a comprehensive understanding of the workflow followed by our personas when managing a packaging project at Johnson & Johnson. This includes identifying all tasks involved throughout the process.

    Key Focus Areas:

  • Workflow Exploration: Map out the steps and responsibilities undertaken by each persona during a packaging project.

  • Validation and Feedback Requirements: Analyze the layers of validation and feedback necessary for personas to complete their tasks with confidence.

  • For example, this includes actions like providing comments to review artwork or approving finalized designs.

Methods

Team Workshop: Conduct online collaborative meetings with representatives from all key areas. Utilize tools for creating mind maps, brainstorming, and recording critical data, including the CSD Matrix (Certainties, Suppositions, and Doubts)
 

Usability Test: Following desk research, team meetings, and hypothesis formulation, we conducted usability tests with real users. These tests aimed to observe how users interact with the product, gather their feedback, and identify areas for improving the overall experience.

Research Impact

Collaborative Design:
By fostering collaboration, designers were able to quickly receive research feedback and seamlessly integrate it into the prototype, exemplifying an Agile development approach.

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Enhanced Tracking:
The new software streamlines project management by automatically logging all changes and tracking each user's activity. This approach significantly simplifies workflows compared to the previous method of managing multiple email threads.

My Roles

  • UX Researcher

  • Design Lead

My Learnings

  • It is essential to listen to all users, as they bring diverse needs and perspectives to the table.

  • Identifying patterns is crucial to addressing the needs of the majority rather than focusing on a small subset of users.

  • Engaging stakeholders at every stage of the research process fosters greater willingness to act on the insights and findings.

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